Update (November 4): Thank you to everyone who joined us, we enjoyed meeting you and having a chance to share the latest in first contact resolution. We have included some related documents below for your reference. If you have any questions or would like to learn more about any of the trends we discussed please contact us today.

Becoming an FCR Rock Star
Tuesday, November 3rd
3pm-6pm (doors open at 2:30pm)
Top Golf
10611 Nall Ave
Overland Park, KS 66207

First Contact Resolution, specifically, is often a topic of discussion…

  • First Contact Resolution (FCR) – Unicorn or real?
  • What IS FCR and how do I measure it?
  • Are my customers at risk of going to a competitor?
  • Proven link between customer satisfaction and employee satisfaction
  • Reducing operating costs through FCR
  • Impact on customer retention and cross-selling

If any of these sound familiar, I’d like to invite you to my upcoming networking event on November 3, where a group of regional call center managers will be invited to discuss

Registration is by invitation only, and seating is limited, so sign up now to save your spot to eat, network and whack a golf ball or two with colleagues.