Genesys Support | Maintenance Service

Tired of double-digit support maintenance costs? If you’re looking to stabilize your software maintenance costs, continue to use your current Genesys system, and you want a prompt attention when you experience technical difficulties, Vitec is here for you.

The PureConnect system was formerly known as CIC (Customer Interaction Center, Ticker Symbol: ININ) and support was offered via Interactive Intelligence, or I-3.

Now Vitec Inc.’s staff of Genesys certified engineers offers guaranteed response time and reasonable pricing on service calls for all Genesys configurations. No more 5% – 25% maintenance hikes on our plan!

Choose a support option that works best for your company:

  • Fixed-Price Service Level Agreements OR
  • Block of Hours (Time & Materials)

For an instant quote or to talk with one of our certified Genesys engineers, complete this form or call (913) 859-0020.

Based on our open standards, all-in-one software suite, Interactive Intelligence offers unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. More than 4,000 organizations worldwide currently benefit from our on-premise solutions and cloud-based Communications as a Service (CaaS) offerings, including value-added services for software, hardware, implementation, consulting, support, and education.

Contact us to learn how Interactive Intelligence can work for you.