Everyone wants to be able to help themselves, especially in today’s global marketplace where instantaneous gratification is the flavor of the day.
Our self-service applications allow customers to access a company’s database via a telephone touchtone keypad or by speech recognition, after which your customers can service their own inquiries by following the instructions. The self-serve solution can then respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. It can be used to control almost any function where the interface can be broken down into a series of simple menu choices and scales well to handle large call volumes, thusly allowing customers to conduct and complete self-guided transactions at their convenience.
Please Contact us today to learn more about VITEC’s self-service applications.