What do your customers really think about your organization? The question is straightforward, yet the answer is often one of the most fundamental challenges organizations face in today’s increasingly competitive market. Using customer surveys greatly assists you in determining if the customer experience your center provides is satisfying your customer base.
A Post Call Survey occurs after normal call treatment. This insightful feature lets you configure a call flow that, after the agent disconnects from the caller, sends the call to a location/number configured for a Post Call Survey. Customers can use the keypad on a touch tone phone and/or voice with ASR/TTS to reply to questions asked during the survey. It’s a great tool to help your center continue to evolve to greater efficiencies by tuning into the voice and experiences of your valuable customer base.
Please contact us today with any questions or to set up Post Call Survey programs.