Speech

Is Speech Recognition Right for Your IVR?

Speech recognition IVR has become increasingly effective. Accuracy rates have improved drastically and the processing power needed to support the servers has increased. Once impossible complex applications are now not only possible, your customers expect them! User acceptance is strong, automated voices are natural, more “human", making speech recognition the accepted standard of [...]

By Michelle O'Brien|2018-03-21T20:24:30+00:00April 13th, 2016|

Speech Recognition is all Grown Up!

Touchtone, also known as DTMF or dual tone multi-frequency, has been the standard of interactive voice response (IVR) for years. Traditional touchtone IVR has its limitations, however. On average, 80% to 85% of callers prefer live representatives. DTMF is capable of delivering average self-service rates of 15% to 20%. For complex customer interactions, DTMF isn't [...]

By Michelle O'Brien|2018-03-21T20:24:30+00:00April 12th, 2016|