Interaction Marquee is a product offering that allows users to view and display real time statistics on wall boards, LED screens, monitors, and smart phone mobile devices. Marquee utilizes the IWP framework and brings a simpler approach to sharing contact center statistics to workgroups and organizations.
Interaction Marquee
There have been several enhancements from Marquee 3.0. A listing of new and enhanced dashboard features include the following:
- Web-based administration
- Simple product configuration through a Web interface
- Included modern HTML5 package samples
- New statistics
- Support for multiple CIC servers from one statistic package
- Web service to access package output
- Stat viewer that rotates between statistic packages
Customizable Dashboards
Dashboard capabilities offer configurable views of various statistics from an easy-to-access interface.
- Add customized workspaces or views of information to create a personal dashboard
- Queue performance indicators
- Interaction volume
- Disposition
- Agent activities
Marquee Display
Interaction Marquee allows users to view and display real-time statistics on wall boards, LED screens, and monitors. Use key features to create a simpler approach for sharing contact center statistics with the organization.
- Get web-based administration
- Build flexible statistical data packages through the wizard or customize them through standard HTML, XML, and XSLT design
- Provide statistics for workgroups, Interaction Feedback, workgroup queues, Interaction Optimizer®, and licenses using custom application views
Contact us now to learn how our dashboards can help you dispaly and view statistics.