What is VITEC? 

VITEC, Inc., located in the Kansas City area, is a Value Added Reseller (VAR) focused on providing a complete suite of solutions for contact center’s across the nation.  VITEC was founded in 1989 and now with over 15 years of emerging technology experience, VITEC has earned the reputation for excellence in its approach to analysis, design implementation and support. 

What can we do for our clients? 

Initially we will begin a process of assessment by documenting and investigating all aspects of the communications and contact center systems at your company.  We develop/identify measurable objectives and then investigate the known and unknown solutions that could be used to accomplish your company’s goals.  Each solution will be evaluated and measured against the defined performance objectives culminating in a document that clearly defines potential options. 

After solutions are implemented, VITEC provides “Complete Care Service” with a single source for the multiple solutions your company may implement to achieve its goals. 

Our product suite includes: 

Ø       Voice Dialing/Speech Recognition (Auto Attendant, Follow-me, Voice Biometrics)

Ø       Media processing (Fax, voice & email response management)                                                        

Ø       Analytics (Reporting)

Ø       Speech Analytics (Allow audio recordings to be phonetically searchable).

Ø       Campaign and Dialog Management                                             

Ø       Speech Recognition (IVR and Outlook Access)

Ø       Voice Navigation and Data Entry (Enhance Agent Productivity)

Ø       Skill and Performance Training

Ø       Workforce Management (WFM)

Ø       Performance Management (Quality Analysis, Total Call Recording)

Ø       Automatic Call Distribution (ACD’s)

Ø       Call Center Consulting (Contact Center Analysis and Strategic Planning) 

Whom are you working with? 

VITEC is an organization of professionals with many years of call processing experience – from the certified Client Support Department to the Sales Staff trained to analyze current client needs and provide application development resulting real business solutions.  The VITEC Team is committed to developing innovative solutions to Computer Telephony Integrated (CTI) challenges. 

VITEC’s Mission 

Focused on Customer Service/Help Desk/Call and Contact Center markets, VITEC is an emerging technology solution provider.  Our company mission is to provide the most courteous and effective solutions to communication opportunities.  With constant research and development, VITEC has the ability to provide the most up-to-date expertise to answer the rapidly changing demands of today's business environment.  For more information contact us directly at (888) 81-VITEC.