Speech Analytics can transform free-flowing human conversations into actionable insights which elevate enterprise performance and the customer experience.
All you need to get started with speech analytics are recorded conversations with your customers, from any call recording system —unless you’re using cassettes, minitapes, or 8-track tapes.
Our closed-loop, turnkey solutions analyze the why, what, who, and when within these conversations and turn them into actionable insight and recommendations, enabling you to continuously drive significant improvements within your business .
In a market where technology, packaging, and content offerings change constantly, more customer and competitive knowledge represents improved opportunities to grow. At the same time, most companies are at a loss to explain the rising call volume in centers, despite efforts to offload calls to self-service where possible. Success in this industry comes down to winning new customers and enhancing your relationship with existing customers through service, the overall experience, and expanded, innovative product offerings.
Our proven speech analytics solution can revolutionize the contact center performance management world within interaction-driven, KPI-centered processes that cut across traditional functional silos. And, our award winning solution offers the only contact center business applications completely powered by Speech Analytics, which are built entirely on the SpeechMiner platform.
VITEC’s turnkey solution and proven consulting methodology afford you a rapid return on investment by automatically discovering trends that are relevant to your business and recommending and facilitating proactive action, enabling you to:
Increase Sales Conversions and Wallet Share
- Identify and implement key differentiating sales skills
- Understand customer objections and successful deflection strategies
- Design products and services that meet the customer’s needs
Enhance Operational Efficiency and Effectiveness
- Implement performance-based targeted coaching
- Facilitate customer self-service by offering visibility into customer engagement drivers
- Ensure compliance with regulatory and auditing procedures
Improve Customer Experience and Intimacy
- Understand and alleviate the root causes of customer discontent
- Identify at-risk customers early for preemptive action
- Refine interaction delivery to meet customer expectations
VITEC can help! Contact us today to speak with a speech analytics expert.