When you run a contact center, here’s the #1 thing you need to know:
How to measure your results
Yet, whether you’re a tried-and-true veteran of call center operations or just dipping your toe in the customer service business for the first time, measuring your center’s performance against the industry standard can be time consuming, and many times elusive.
So we benchmarked it for you in one chart. On it you’ll find KPIs such as…
* Cost To Hire an Agent
* Avg After Call Work Time
* Avg Calls Per Agent/Hour
* Avg Speed of Answer
* Cost per Call (Inbound)
* Plus 7 more!
Get your free chart instantly by completing this form.