VITEC’s contact center solutions include both industry leading stand-alone offerings and a complete pre-integrated, unified IP business communications package. Be it hosted, on-premise or managed services, we can help.
Scalable from 25 agents up to thousands, our solutions leverage SIP at various layers in the application for rich IP PBX and messaging functionality throughout the enterprise. Our expertise extends over 26 years and includes business process automation (BPA). Collaborating with you to automate multi-step, people-centric processes and document management solutions is just one of the ways our team can boost the success of your team.
As your partner, we can customize solutions to meet and exceed your needs in a cost-effective deployment model for your contact center, your enterprise and your remote and mobile workforces.
VITEC’s suite of contact center solutions can help you optimize customer satisfaction, service, training, information validation, and improve the overall experience of your center.